Mission Statement

Handy AV are committed to achieving and maintaining a quality management system to benefit all customers, owners, staff and suppliers. Within this system, we will endeavor to meet all customer (current and future) requirements and exceed expectations, wherever possible. All customers are given the maximum support possible, to guarantee that their needs are fully understood and met, at every stage of the project. Every job is managed by a fully competent member of staff throughout the project, creating a positive working relationship with all clients. All relevant documentation is controlled, maintained and archived wherever necessary. We respect end-user privacy and no data is ever used or released without permission from the client. Periodic reviews of staff and work are carried out to ensure all standards are met, abilities and skills are being drawn on and any opportunities for improvement are utilized. We conform to all relevant safety requirements and continuously look to improve the impact of all our actions harmful to the environment, in line with our environmental policy.

Health & Safety

The company is committed to ensuring the health, safety and welfare of its employees and others who may be affected by our activities so fas as is reasonably practicable. The Company will take steps to ensure that its statutory duties are met at all times. Each employee will be given such information, instruction and training as is necessary to enable the safe performance of work activities. Its is the duty of management to ensure that all processes and systems of work are designed to take account of health and safety and are properly assessed and supervised at all times. Adequate facilities and arrangements will be maintained to enable employees and their representatives to raise issues of health and safety. Competent people will be appointed to ensure the Company meets its statutory duties. Every employee must cooperate with us to enable all statutory duties to be complied with.The successful implementation of this policy requires total commitment from all categories of employee, from board directors to the latest recruit. Each individual has a legal obligation to take reasonable care of their own health and safety, and the safety of other people who may be affected by their acts or omissions. The Company will realise its policy by establishing a culture of continuous improvement through risk assessment and staff training. This policy will be regularly monitored to ensure that the objectives are achieved. It will be reviewed and, if necessary, revised in the light of legislative or company changes.

Environmental Policy

The company recognises that in our day-to-day operations we inevitably impact on the environment in a number of ways and we are committed to minimising the potentially harmful effects of such activity wherever and whenever possible. We have undertaken to help company staff understand and implement the relevant aspects of this policy in their day-to-day work through regular communication of objectives and action plans. We will also ensure that the company's suppliers and subcontractors are aware of this policy and promote the principles of sound environmental practice. The Board of Directors has ultimate responsibility for the company's environmental policy and performance. The company is committed to prevention of pollution and minimising the impact of its operations on the environment by means of a programme of continuous improvement. In particular Handy AV will: Meet and, where appropriate, exceed all relevant legislative and other requirements – where no regulations exist we shall aim to set our own environmental friendly standards. Seek to reduce consumption of materials in our operations, reuse rather than dispose whenever possible, and promote recycling and the use of recycled materials. Address energy efficiency into new/existing buildings and manage energy wisely in all operations. Reduce wherever practicable the level of harmful emissions. Develop products that are safe to use, make efficient use of resources, and which can be reused, recycled or disposed safely. Work in partnership with our suppliers to minimise the impact of their operations on the environment through a quality purchasing policy. Include environmental issues in discussions with management through meetings and encourage the implementation by all company staff of sound environmental practices. Monitor progress and publish details of our environmental performance on an annual basis. Take such measures, as is necessary, to ensure that any asbestos found on company property is identified, controlled and if applicable, disposed of in a manner that is safe to staff and the environment. The environmental policy is communicated in order to raise awareness amongst all company staff. This policy is published on the company's website and displayed on company notices in each building and reviewed annually.

Equal Opportunities

This policy extends to our clients, client's employees and workers, and any place or venue where work is carried out is deemed to be a work environment and as such this policy applies. Handy AV recognises that discrimination is unacceptable, we have therefore made the decision to adopt a formal equal opportunities policy from the start of trading to ensure that it is built into the culture of the company from day one. Breaches of the policy by employees could lead to disciplinary proceedings and, if appropriate, disciplinary action. The aim of our policy is to ensure no client, job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, gender reassignment, age or disability. We ensure that our policy is circulated to any agencies responsible for our recruitment and a copy of the policy will be made available for all employees and made known to all applicants for employment. The policy is communicated to all private contractors reminding them of their responsibilities towards the equality of opportunity. The policy is implemented in accordance with the appropriate statutory requirements and full account will be taken of all available guidance and in particular any relevant Codes of Practice. Handy AV maintains a neutral working environment in which no employee or worker feels under threat or intimidated. The recruitment and selection process is crucially important to any equal opportunities policy. We endeavour through appropriate training to ensure that employees making selection and recruitment decisions will not discriminate, whether consciously or unconsciously, in making these decisions. Promotion and advancement is made on merit and all decisions relating to this are made within the overall framework and principles of this policy. Job descriptions, where used, are revised to ensure that they are in line with our equal opportunities policy. Job requirements will be reflected accurately in any personnel specifications. We adopt a consistent, non-discriminatory approach to the advertising of vacancies. We do not confine our recruitment to areas or media sources which provide only, or mainly, applicants of a particular group. All applicants who apply for jobs with us receive fair treatment and will be considered solely on their ability to do the job. All employees involved in the recruitment process periodically review their selection criteria to ensure that they are related to the job requirements and do not unlawfully discriminate. Short listing and interviewing will be carried out by more than one person where possible. Interview questions will be related to the requirements of the job and will not be of a discriminatory nature. We do not disqualify any applicant because he/ she is unable to complete an application form unassisted unless personal completion of the form is a valid test of the standard of English required for the safe and effective performance of the job. Selection decisions are not influenced by any perceived prejudices of other staff. Senior staff receive training in the application of this policy to ensure that they are aware of its contents and provisions. All promotions are in line with this policy. We maintain and review the employment records of all employees in order to monitor the progress of this policy. Monitoring may involve: The collection and classification of information regarding the race in terms of ethnic/ national origin and sex of all applicants and current employees; The examination by ethnic/ national origin and sex of the distribution of employees and the success rate of the applicants; and Recording recruitment, training and promotional records of all employees, the decisions reached and the reason for those decisions. The results of any monitoring procedure will be reviewed at regular intervals to assess the effectiveness of the implementation of this policy. Consideration will be given, if necessary, to adjusting this policy to afford greater equality of opportunities to all applicants and staff.

Privacy Policy

This Privacy Policy describes the data protection practices of Handy AV Limited and its subsidiaries. We are committed to safeguarding and preserving the privacy of our customers and contacts. This Privacy Policy explains what happens to any personal data that we collect from you and what we might do with it. We will use any information you give us in line with data protection and privacy laws. This means we will make sure you know how we are going to use your information, and who it may be shared with/shown to.

Under data protection law, we have to:
•Tell you about your rights regarding the processing and control of your personal data
•Keep your records accurate and held securely
• Keep only enough data to provide information about our products and services and meet our contractual responsibilities
•Only keep your information for as long as it is necessary for a specific purpose
•Process personal data fairly and lawfully
•Be transparent about what information we process and how we use personal information

What is personal data?
Personal data includes information that relates to an identified or identifiable person. This may include your name, email address, organisation you work for and job title. Information is also collected about how you use the Handy AV website.

What personal data do we collect?
We collect personal data when you interact with us for a legitimate business purpose as a customer or partner, or when you complete a form on our website.

How do we collect this data?
Information we collect includes:
•Your title (Mr, Mrs)
•Your name - first name and last name
•Your job title
•Your business email address (or personal email address if provided by you)
•Name and address of the organisation you work for
•Your business phone and/or mobile number (or personal number if provided by you)
•Your username for logging in to the secure areas of the Handy AV website
•Financial and payment data (channel partners and/or end users only)
•Details of products or services you have purchased

The personal information we have for you is made up of what you tell us, and data we collect when you use our services, or from related third parties we work with.

We may also collect information about your online and website activity such as:
•MAC address details
•Your IP address
•Cookie details
•We may track the details of the pages you visit on our website such as pages viewed and the resources that you access. Such information includes traffic, location and other communication data.

Cookies and Tracking Technologies
•We may use IP address tracking technology to analyse data about website traffic to help us improve our services and provide you with more relevant content
•Cookies are used to make the website work better, as well as to provide information on how the site is used
•To understand and improve upon how our customers and partners are engaging with our email communications, we may use analytics tools to allow us to analyse open and click rates

How do we collect this data?
•When you enter into a legal or financial contractual agreement with Handy AV
•When you complete a form on the Handy AV website
•Through the use of cookies when you browse our website – see our Cookie Policy for more detail
•When you provide your details to us at an event/trade show
•When you sign up for a Handy AV webinar
•When you register to attend a Handy AV training course
•When you complete an online survey sent out by Handy AV
•When you register for access to the Support, Partner or Consultant sections of the Handy AV website
•When you send a message to our support team - we collect this data in order to reply to help you and answer your enquiry
•When you apply for a job vacancy at Handy AV
•When we purchase a list from a GDPR-compliant data broker for marketing communication purposes

Why and How do we use personal data?
Under data protection law, we can only use your personal data if we have legal basis for doing so, e.g.:
•For the performance of our contract with you or to take steps at your request before entering into a contract;
•To comply with our legal and regulatory obligations;
•For our legitimate interests or those of a third party (see below);
•For the establishment, exercise or defence of legal claims or proceedings; or
•Where you have given consent.

The basis on which we use your personal data
•If you have previously purchased products or services from us we use your data to provide to you details of related products or services, or other products and services in which you may be interested.

Marketing
•We may use your personal information to tell you about relevant products and offers. This is what we mean when we talk about ‘marketing’.
•We study this to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
•We can only use your personal information to send you marketing messages if we have either your consent or a ‘legitimate interest’ to do so, which is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.
•You can ask us to stop sending you marketing messages by contacting us at any time.
•Whatever you choose, you will still receive commercial statements, and other important information such as changes to your existing products and services.
•We may ask you to confirm or update your choices, for example, if you take out any new products or services with us in future. We will also ask you to do this if there are changes in the law, regulation, or the structure of our business.
•If you change your mind you can update your choices at any time by contacting us.

Processing Personal Data on the basis of consent
Data may be processed if we have gained freely given consent from an individual for any number of reasons outlined above.
Consent can be withdrawn at any time by clicking on the unsubscribe link in any of our email communications or you can email marketing@handyav.com and we will ensure that your details are removed from our mailing lists as requested.

Processing Personal Data for a Legitimate Interest

What does Legitimate interest mean?
Legitimate interest means the interests of our company in conducting and managing our business to enable us to give our customers and channel partners the best and most secure experience. For example, we have an interest in making sure our marketing is relevant for you, so we may process your information to send you marketing that is tailored to your interests and which will enable you to effectively use and/or promote our products and services.

Processing is necessary for the purposes of legitimate interests pursued by Handy AV, the controller, or by a third party, our selected channel partners, to provide you with details relating to our products and services.

Why would we process your information for a legitimate interest?
We process personal information for certain legitimate business purposes, which include some or all of the following:
•Where the processing enables us to enhance, modify, personalise or otherwise improve our products, services and communications for the benefit of our customers
•To identify and prevent fraud
•To enhance the security of our network and information systems
•To better understand how people interact with our websites
•To determine the effectiveness of promotional campaigns and advertising
•To protect our commercially valuable information and also our intellectual property;
•To prevent and detect fraud and/or criminal activity that could be damaging for us and for you;
•For credit control purposes and to make sure our customers can pay for the goods and services we provide; and
•Ensuring we are able to keep up to date with our customers and contacts and developments in their organisations.

Whenever we process data on the basis of legitimate interest we will ensure that we always keep your personal data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so please contact marketing@handyav.com. Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.

Direct Marketing
Any marketing undertaken by Handy AV is processed in compliance with e-privacy regulation and direct marketing best practice.

We may process personal data for direct marketing by email. If you are an existing channel partner or customer it is important that we are able to keep you updated with the latest news about Handy AV products, services and events. We are therefore legally allowed to send direct marketing to personal data obtained using soft opt-in consent as outlined in the EU Privacy and Electronic Communications Regulation (PECR).

Processing Personal data with Consent for direct marketing
You may freely consent to your personal data being processed by Handy AV for direct marketing in the following circumstances:
•When you tick an optional field for opt-in on a form on the website
•Where you click through to opt-in from an opt-in button in an email
•When you leave a business card or have your details collected at an event/ trade show - we may verbally ask whether you consent to receive communications from us
•Signing a consent statement on a paper form to receive marketing communications - you may be asked to do this at a trade show or event

Where applicable we keep clear records of where, when and how consent was obtained.
We process personal data for the purpose of direct marketing by electronic means, i.e., email. For individuals who are not current channel partners or existing customers (e.g. we may have acquired your details by purchasing a list from a third party), we require that individuals give consent - or opt-in - to receive direct marketing in accordance with applicable laws.

We ensure you have a free and fully informed choice to exercise your right to consent or actively opt-in. Where explicit consent is to be gathered we endeavour to ensure that you are fully aware of what you are consenting to and how your personal data will be used. These purposes may fall under the section Why and How do we use personal data?

You are able to withdraw your consent at any time by clicking on the Unsubscribe link in any of our email communications or you can email marketing@handyav.com and we will ensure that your details are deleted as requested.

Disclosing your information
We will also share your personal data with our suppliers and service providers for the purposes set out in this privacy policy. We require those third parties to respect the security of your data and to treat it in accordance with the law. We may also share your personal data where the disclosure is required by law.

If we have acquired your personal data from a data broker for direct marketing purposes we will ensure that prior consent has been obtained and will request consent from you for any future communications. We will also ensure that any personal data that is disclosed to us is held safely and securely.

We may disclose your personal data in these circumstances:
•For any of the reasons highlighted in the section above labelled Why and How do we use personal data?
•To further protect and reduce the risk of fraud
•In the event that we sell any or all of our business to a buyer

Other than for the purposes communicated to you in this privacy policy, we will not share your personal information with any other third parties without your consent unless we are required to do so by law. Where disclosure to third parties is required by law, our legal basis for processing your information in this way is that it is necessary to comply with a legal obligation that we are subject to.

How long do we keep your personal data?
We do not keep any personal data for any longer than is reasonably necessary. If you are an existing channel partner or customer, it is important that you receive product and services information to ensure you are kept informed and up to date with the latest news. We will continue holding and processing this personal data until told otherwise e.g. by unsubscribing to marketing communications. For individuals who are not existing channel partners or end users we will keep data until consent is withdrawn, e.g. by unsubscribing to marketing communications or any other means.

Data Storage and Security
We ensure that all data is stored securely. All data is stored on secure servers within the EEA and where applicable is held in password protected accounts and accessible only by relevant personnel. A company-wide firewall is in place to ensure security.

Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically and it will be done so at your own risk.

Your personal data will be kept strictly confidential and will not be shared with any third parties unless in relation for a legitimate business purpose, for example, as a customer we may share your information with a relevant channel partner to assist with a specific project or as set out in this privacy policy. Where Handy AV discloses personal data to third parties such as our channel partners we require them to adhere to relevant measures to ensure all personal data is protected and securely held.

Your rights
If you ask us to delete your information in accordance with your rights set out below, we will retain basic information on a suppression list to record your request and to avoid sending you unwanted materials in the future.

You have the following rights regarding the processing of your personal data:
•The right to be informed about privacy information - we have done this in our Privacy Policy.
•The right to object to the processing of your personal data based on legitimate interests.
•The right to withdraw your consent to processing at any time. This can be done at any time by yourself by unsubscribing to email communications or emailing marketing@handyav.com. This does not affect the lawfulness of processing based on consent before withdrawal;
•The right to request your data is erased where it is no longer necessary for Handy AV to retain
•The right to port your personal information in certain circumstances;
•The right to lodge a complaint with the UK regulator, the Information Commissioner’s Office, if you have concerns about how we use your personal information. Please see https://ico.org.uk/concerns/ to find out more.
•You have a right to see what information we hold about you. This is known as Subject Access and can be obtained by emailing info@handyav.com
•Right to rectification - we ensure that all data that is held is up to date and accurate. You have the right to have any inaccurate personal data we may hold about you rectified.
•Right to restrict processing - you may consent not to receive marketing communications when you complete any forms on our website. As a result, we may store your personal data but will not process it for any reason as we do not have your consent.

Transfer of Data Across Borders
All personal data held is in accordance to the EU General Data Protection Regulation (GDPR) and other relevant legislation. Your personal information may be transferred to, and stored in, countries outside of the UK and EU for the purposes in this privacy policy. We will take steps to ensure your personal information is adequately protected in countries outside of the UK and EU. Please contact us if you would like more details on safeguards used by us to protect personal information for these transfers.

Changes to our Privacy Policy
We may update this privacy notice where necessary. Please check back frequently to see any changes and where applicable, we will ensure you are informed of any changes that have been made.